We welcome any comments and suggestions which will help us to improve our service!

If you have a specific querie, you can contact us using the form below or, if you would prefer to give us a call, please use the phone number below.

  • Customer Service: 0845 676 9783

Monday to Friday: 9:30am – 4:30pm *(Charged at 5p per minute from standard landlines. Calls from mobiles may vary so please check with your network provider).

    frequently asked questions

    Each Liberty engine is built individualy per customer specifications. Production can take between 2-4 working days.

    Liberty Engine 2.0 (20KW) is our powerful unit and can power a variety of electrical loads such as:

    • Residential use eg. house, lights, fridge, water pumps, AC units, etc.
    • Camping trips and events
    • Commercial use – small to large sized businesses
    • Construction sites: small to large sized power tools
    • Electric cars / EVs
    • Emergency backup for house/buildings
    • Pretty much everything upto 20KW (20,000 watts)

    It is important to note that the exact list of devices and appliances that a 20KW generator can power depends on the specific power requirements. If you’re unsure, get in touch and our team can help.

    Absolutely. Full instructions on how to connect the engine to your house will be provided in the package. However, we do recommend this to be done by an electrician.

    You will receive a fully assembled and functional unit ready to use. We don’t sell blueprints.

    Yes we do. A 10-Year-Warranty will be included in the package

    We do accept returns. You can return your the engine within 30 days even if you’ve opened and tested it. However, the engine must be returned undamaged, fully functional, with all its accessories, in the original protective box.

    We are confident that you will love our Liberty engine, but if you decide for any reason to return the engine to us, please contact us.

    Liberty engine 2.0 noise levels measured in decibels: 30dB. That’s similar to noise levels of a small electric heater.

    Liberty Engine 2.0 dimensions: (L)43cm x (W)35cm x (H)30cm. The weight of a fully assembled unit is 7.6 KG.

    Dimensions are written as (L) = length, (W) = width, (H) = height, (KG) = kilogram.

    We offer 30 Day Money Back Guarantee. If you’ve changed your mind and need to return the engine, you have 30 days from the date of delivery to return your item. A full refund will be issued to you, using the original payment method.

    Yes, the engine can be turned off simply by pressing the on/off switch.

    Absolutely. You can you the engine inside your house, apartment, or even in your car.

    We ship your Liberty engine in a protective foam insulated metal box.

    We are located in United Kigdom. All orders are fulfilled and dispached from UK.

    Whats included in the package:

    • 1 x A fully asembled Liberty Engine 2.0 unit
    • 3 x Accesories and adapters
    • 1 x User guide manual
    • 1 x User guide manual with detailed instructions on how to connect to any main electricity panel (house / trailer / charging station / etc.)
    • 1 x 10-Year-Warranty documment
    • 2 x Liberty stickers
    • 1 x Secret gift (we send a special gift to each customer)